Returns & Refunds Policy

Not Dreaming It? Something’s Off?

We want every night with Comofit to feel amazing — but if your pillow arrives damaged or not quite right, don’t stress. We’ll happily reship or refund it.
Just send us a quick message within 5 days of delivery with your order number and a photo/video at Hello@comofit.com.

Your Pillow Went on an Adventure?

If tracking says delivered but your pillow is playing hide-and-seek, try checking with your local post office first — sometimes they know where it landed. Still can’t find it? Let us know and we’ll help figure it out.

Oops! Wrong Address?

Typos happen! If the shipping info isn’t quite right, let us know within 24 hours of placing your order and we’ll do our best to update it before your pillow ships.
If a package can’t be delivered and returns to our hub, we can try sending it again — just for a small $10 reshipping fee.

Package Arrived in Not-So-Great Shape?

We pack with love, but if your pillow arrives damaged, snap a photo and email us within 72 hours. We’ll assess and, if eligible, send you a free replacement right away.
(Quick note: cosmetic packaging dings don’t count as damage.)

Refunds? No Problem

If your refund is approved, it’ll land back in your original payment method within 2–5 business days.
(Sometimes your bank or payment provider may take a little longer — they like to take naps too.)

Delays Happen — We’re Still Here for You

Weather, customs, or courier delays are sadly out of our hands, but we’ll always be here to support and update you if things get held up

We Keep It Fresh

We might make little updates to our policy from time to time — it keeps things fair and up to date. By placing an order, you’re agreeing to the most recent version.

Questions? Let’s Chat!

Need help, updates, or just want to say hi? Email us at Hello@comofit.com — we're always here to help you rest better. 💙